Raffaella Cagliano is Full Professor at the School of Management of Politecnico di Milano, where she teaches Business Processes at the graduate level; General Management at the undergraduate level; Survey Methodology and Organization & Management at the PhD; Organization Theory and Design in MBA and Executive MBA Programs.. She is Director of the Specialized Masters at MIP Politecnico di Milano. She holds a Master of Science and a PhD in Management, Economics and Industrial Engineering from Politecnico di Milano, Italy.
She is member of the European Operations Management Association (EUROMA) as Past President of the Association (2010-2013). She is also member of the Editorial Advisory Board of the International Journal of Operations and Production Management and Associate Editor of Operations Management Research.
Her main research interests concern Manufacturing and Supply Chain Strategies, with a particular emphasis on human resources and the organizational paradigms, models and practices in Operations. Recently, her studies focused on the role of organizational practices in developing and implementing sustainable Operations strategies, also with regard to the context of Industry 4.0.
Within these areas, she conducted research through National and International projects in collaboration with a number of Italian and foreign Universities, Research centres and companies. Her research has been published on top Operations Management Journals and some of her papers have been awarded for their quality and relevance. She participated to a number of consultancy and action learning project in the area of business process analysis and redesign. She has been the project leader of the Milano Innovagiustizia project (Lombardy Best Practice initiative for the innovation of Courts of Justice).